Partnership to use data and feedback to improve experience for brands and guests

Los Angeles, CA  (RestaurantNews.com)  Curbit, a technology company specializing in AI-driven dynamic order throttling for restaurants, announced its strategic partnership with Ovation, a leading platform in the restaurant industry for guest feedback known for its real-time, SMS-based solutions. This collaboration aims to streamline brand interactions with guests, offering an elevated guest experience coupled with a comprehensive feedback loop.

“We are thrilled to bring this to our shared ecosystem,” said Co-Founder and Chief Revenue Officer Scott Siegel of Curbit. “This pairing closes the operator feedback loop with speed of service and guest sentiment insights. Actionable data goes right back into the operations to support continuous improvement and translates to a more reliable guest experience.”

When patrons with a valid mobile number place an order through a brand utilizing the Curbit and Ovation service, real-time SMS updates powered by Curbit will provide accurate promise times and comprehensive order progress information. This ensures that guests are well-informed and can confidently anticipate the status of their orders.

Approximately 30 minutes after the scheduled pickup time, customers will receive another SMS within the same thread. This touchpoint, powered by Ovation, invites them to share feedback and rate their overall experience. This dual-powered approach not only keeps customers engaged during the pickup experience, but also increases adoption into the feedback process.

The integration was successfully tested and fully implemented at Marugame Udon, a California-based multi-unit operator. “Curbit and Ovation have simplified the process for our guests and made it intuitive for our operations team,” said Kristin Yi, Director of Marketing.

For additional details about Curbit, visit Curbit.com and follow Curbit on LinkedIn. To learn more about Ovation, visit ovationup.com, and stay connected by following Ovation on LinkedIn.

About Curbit

Curbit is a technology company specializing in AI-driven dynamic order throttling for restaurants at the forefront of revolutionizing the dining experience. We specialize in harnessing the power of real-time kitchen intelligence to optimize every aspect of the restaurant’s operation.  The result is maximum throughput, high guest satisfaction and operational efficiency for restaurants and delivery service providers on a global scale.

About Ovation

Voted the #1 guest feedback platform in a nationwide RestaurantOwner.com survey, Ovation uses a 2-question SMS-based survey as a “digital table touch” that has redefined guest feedback. Through frictionless integrations with online ordering platforms and other tools, Ovation allows restaurants to easily resolve guest concerns in real-time, get more 5-star reviews, discover insights to improve, and drive revenue.

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Abby Brewer

Champion

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